Privacy Notice

Coach, Inc. (the “Company”) collects certain information when you visit the websites we own in order to improve your experience and allow us to better communicate with you regarding our products and services. This privacy policy is intended to assist you in understanding what information we gather when you visit us and provide information to us at a retail location located in the European Economic Area (“EEA”) operated by the Company or one of its subsidiaries, affiliates or distributors (“Retail Stores”) and when you visit our websites directly linked to this policy that specifically serve audiences within the EEA (the “Sites”). This policy also covers how we use that collected information, and the safeguards we have in place to protect the information. This privacy policy applies to information received by the Company in connection with the Sites, and also covers personal information gathered at our Retail Stores that is transferred to or received by the Company in the United States by us or from our subsidiaries and affiliates in the EEA in any format including electronic, paper or verbal. By using and submitting information to our Sites or providing information at our Retail Stores, you are agreeing that we may collect, use and disclose the information we collect in accordance with the purposes and uses identified in this policy. For other terms and conditions that apply to your use of the Sites, please review our Legal Statement at click here.

The United States Department of Commerce and the European Commission have agreed on a set of data protection principles (the “ Safe Harbor Principles”) to enable U.S. companies to satisfy the laws of the European Union (“EU”) member states requiring that adequate protection be given to personal information transferred from the EU to the United States. The EEA also has recognized the Safe Harbor Principles as providing adequate data protection. The Company adheres to the Safe Harbor Principles and has certified its compliance. To learn more about the Safe Harbor program, and to view Company’s certification, please visit


Personal Information

For purposes of this privacy policy, “personal information” means any information which identifies, or could be used to identify any individual, including name, address, telephone number, email address, billing and account information, credit or debit card information, and other information incidental to providing goods or services. While not personal information by itself, the Company also collects and retains certain browsing information described in more detail below, as well as information about purchases you make at Retail Stores, and, in the event that purchases are enabled on the Sites, regarding purchases on the Sites. For purposes of this policy, “personal information” shall not include anonymized information, aggregated information, or publically available information unless the same has been combined with non-public personal information.

We collect personal information from you on our Sites only when you voluntarily provide us with this information, such as when placing an order through the Sites or registering your Coach product on the Sites; establishing an account or adding information to your account such as by setting up a wish list, gift reminders, or address book entries; entering a contest or sweepstakes; taking a survey; contacting us with a comment or question; requesting a catalog; signing up to receive emails or text messages about our latest products and services; requesting to receive investor alerts; or applying for a job online. Similarly, we collect information from you in our Retail Stores only when you voluntarily provide us with the information, such as purchasing our products, providing information about your Coach preferences, taking a survey or signing up to receive marketing information or applying for a job at a Retail Store.

Browsing Information; Cookies

When you visit the Sites, our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The Sites also use a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and improve features of our Sites in a variety of ways, including by determining whether you have visited the Sites in the past and which pages of our Sites you have visited. If you do not wish to receive cookies from the Sites, you can set your browser to warn you before accepting a cookie and refuse the cookie when alerted by the browser. Cookies can also be refused by adjusting your browser settings accordingly. Please note that certain pages of the Sites may not function properly if cookies are turned off. Please consult your web browser’s Help documentation for more information about how to turn cookies on and off your browser.

We also may use a technology known as clear gifs to help us confirm your receipt of and response to our emails. If you wish to prevent further use of clear gifs in this manner, you can unsubscribe from our mailing list by clicking on the unsubscribe link at the bottom of any Coach email that you receive, emailing us at with your request to be removed from our email list, by calling consumer services at (800) 444-3611 or by clicking here.

The Company also has chosen a company, Omniture, to assist us in understanding your use of the Sites. Omniture may place cookies on your computer to receive information about your browsing and, if applicable, buying activity on the Sites, and help us to provide you with a more personalized shopping experience. If you would like to opt out of these particular services, please click here.


The Company uses personal information collected on the Sites and in the Retail Stores only in ways compatible with the following purposes:

  • for the specific purpose for which it was originally volunteered or authorized (for example, to purchase a product, process a return or provide you with a gift reminder);
  • to improve the content, appearance and utility of the Sites;
  • to understand your needs and preferences in order to enhance or customize your experience on the Sites and in our Retail Stores;
  • to develop, market, sell or provide products and services;
  • to conduct surveys, research and evaluations;
  • to manage and develop our business and operations, administer accounts, and collect and process payments;
  • to detect and protect us and other third parties against negligence, fraud, theft and other illegal activities;
  • as permitted by, and to comply with, any legal or regulatory requirements, process or provisions; and
  • if you submit a resume online or at our Retail Stores, we may use the information you provide solely for the purpose of evaluating you as a candidate for employment and to contact you about prospective employment.

  • In order to serve you better, we may combine information you provide to us on the Sites with information you provide to us in other ways, such as in our Retail Stores, and with information received from third parties including demographic or public information.

    We will not use your personal information for any purposes incompatible with the purposes described above without notifying you of such uses and offering you an opportunity to consent to or opt out of such use.


    We may share your information collected on these Sites and in our Retail Stores with our subsidiaries or affiliated companies, including those located in other countries within the EEA and the United States. We also may share your information with selected third parties who provide services to us, including to process payments, provide electronic online investor information, monitor Site activity, serve Site content, help to maintain our customer database, administer emails, surveys, or contests and administer and maintain employment application information. Such third parties may have access to, store and process your personal information to provide services on our behalf, which may occur in the United States or in other countries outside of the EEA. Our service providers are not authorized to use your information for any purpose other than to provide the contracted services. In any event, we will obtain assurances from these subsidiaries, affiliates and third parties that they will safeguard your personal information in a manner consistent with this privacy policy and the Safe Harbor Principles. Examples of appropriate assurances that may be provided by these parties include: (i) the party’s certification that they abide by the Safe Harbor Principles; (ii) a contract requiring that the party provide at least the same level of protection as the Safe Harbor Principles; or (iii) the party being subject to the EU Data Protection Directive (Directive 95/46/EC) or other law requiring an adequate level of privacy protection.

    We also must always reserve the right to disclose information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect the safety, property, or legal rights of users of the Sites, or the Company or our subsidiaries or affiliates, or third parties.

    Occasionally we may provide links to other websites which are not owned or operated by the Company and which you may access at your sole discretion. Please note that this privacy policy applies only to the personal data that we collect or receive on our Sites or in our Retail Stores and we cannot be responsible for personal data that third parties may collect, store and use through those third party websites for which we provide links. When you activate links to these third party sites, you will leave our Sites and we will have no control over, and accept no responsibility or liability in respect of, the privacy practices or the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such third party websites. If you elect to provide your personal information on any third party website, the information will be subject to that website’s privacy and security practices. You should consult the privacy and security notices of such third party website prior to providing any personal information. In the event that a third party website operator discloses your personal data to us, we will process such data in a manner consistent with the Safe Harbor Principles and this privacy policy.

    In the unlikely event that the Company or substantially all of our assets are acquired by another company, or due to any merger, reorganization or liquidation, customer information will of course be one of the transferred assets. Your personal information will remain subject to any pre-existing privacy policy, unless you consent otherwise, and be processed in accordance with the Safe Harbor Principles.

    Except as described in this privacy policy, we will not share your personal information with third parties without your consent.


    We do not knowingly request or collect personally identifiable information online from children or individuals considered minors under applicable law, particularly any individuals under the age of thirteen.


    We use certain security measures to protect the personal information you submit to the Site and at our Retail Stores. For example, when you provide any order information through our Sites, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards in maintaining the Sites and our databases. In addition, we have implemented administrative, technical and physical measures to address the confidentiality of personal information received from the Retail Stores. Although we have implemented the above security measures, you should be aware that 100% security is not possible.


    The Company shall take reasonable steps to ensure that the personal information we process is accurate, complete, current, and relevant to the intended and authorized use. You may obtain upon request a summary of the personal information on record with us. You also may request that we correct any such personal information about you, remove such information from our marketing databases, or dispose of any or all personal information about you.

    To make any request described above, or if you have any questions about this privacy policy, send an email to or contact:

    Coach Consumer Service Coach Consumer Service
    One Coach Way Coach Stores Limited
    Jacksonville, Florida 32218 Lower Ground Floor
    1-800-444-3611 or 1-904-741-3090 2 Cavendish Square
    M-F 8 am – 11 pm EST London W1G 0PU, UK
    Sat 9 am – 7 pm EST 44-203-141-8910
    Sun 11 am – 7 pm EST M-F 9 am – 5 pm GMT

    When contacting us, please be sure to provide us with your exact email address, name, mailing address and/or telephone number(s) in order to be sure we handle your request correctly.

    If you do not wish to receive email from Coach in the future, you can unsubscribe by clicking on the unsubscribe link at the bottom of any Coach email that you receive, emailing us at with your request to be removed from our email list, by calling consumer services at (800) 444-3611 or by clicking here .

    Following any of these requests, some of your personal information may be retained for a period of time; for example, to process a pending transaction you have made through the Site, to honor your opt-out from email, to follow-up on a request, resolve a dispute, or for similar reasons. Some personal information also may continue to be stored on “back up” files for financial, legal or technical reasons.


    The Company will regularly review how it is meeting the requirements set forth herein. Any concerns regarding the use or disclosure of personal information should be directed to the Company’s Legal Department at the US address given above. The Company will investigate and attempt to resolve any complaints or disputes regarding use and disclosure of personal information in accordance with the Safe Harbor Principles and this privacy policy.

    For any complaints or disputes about our privacy practices that cannot be resolved between the Company and the complainant, the Company agrees to the Direct Marketing Association Safe Harbor Program dispute resolution process (the “DMASHP”). Individuals who submit a privacy concern or complaint to the Company and believe that their concern or complaint has not been satisfactorily addressed through our internal process may contact the DMASHP on the Internet, by mail, email or fax as specified below. Inquiries to the DMASHP should identify the Company as the company to which a concern or complaint has been submitted and include a description of the privacy concern and the name and contact details of the individual submitting the inquiry.

    DMASHP European Consumer Contact Information :

    ● email:

    ● mail: Safe Harbor Line

    Direct Marketing Association

    1615 L Street, NW – Suite 1100

    Washington, DC 20036

    ● web:

    ● fax: 202-955-0085


    The Company reserves the right, at our discretion, to change, modify, add, or remove portions of this privacy policy at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this privacy policy will be considered your consent to those changes. In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, to the extent we have your email address, we may notify you by email.


    This policy is effective February 19, 2013.